#  Business Technologies 

 



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The Business Technologies team at HGSE provides tools and expertise to assist the departments and offices in getting the most out of the data you use in your day-to-day work. Our support centers around HGSE’s **Salesforce** implementation, which is used by many groups across the school to manage support requests, to run community portals, and to capture, organize, and analyze data. We also support **Marketing Cloud** as part of the Salesforce umbrella, which provides a wide range of features for managing email sends and lists.



 

##  Getting Started 

Wondering if Salesforce is the right fit for your needs? Contact <a>**salesforce@gse.harvard.edu**</a> to connect with the Business Technologies team—they’ll walk you through your options and help you get started.

 

 [ Email us to get started. arrow\_circle\_right ](mailto:salesforce@gsse.harvard.edu) 

 



 ### Salesforce Onboarding

Our team will meet with you to discuss your needs, evaluate your use case, and recommend configuration options.



 

 ### Training

Learn how to use Salesforce and Marketing Cloud effectively.



 

  

 

 

 

##  Ongoing Support 

Existing users can submit requests through the **Internal Support Case Submission Form** on Salesforce’s home page or email [**salesforce@gse.harvard.edu**](mailto:salesforce@gse.harvard.edu)**.** The business technologies team can help support you with the following:

 

 [ Email us for support. arrow\_circle\_right ](mailto:salesforce@gse.harvard.edu) 

 



 ### Troubleshooting

We identify and diagnose any unexpected Salesforce errors or issues you may experience.



 

 ### Data Management

We can create web forms for capturing information in Salesforce, tailor the system to store your key data, and assist with bulk imports.



 

 ### Automation

Work with us to streamline your business processes in Salesforce.



 

  

 

 

 

##  Our Team 

 



  [### Alex Friberg

 ](/people/alex-friberg)Senior Software Engineer Architect 

 

 

 

   [### Gungeet Kaur

 ](/people/gungeet-kaur)IT Business Analyst 

 

 

 

   [### Rachael McDermott

 ](/people/rachael-mcdermott)Solution Architect

 

 

 

   [### Karen McKenna

 ](/people/karen-mckenna)Salesforce Administrator

 

 

 

   [### Ken Ng

 ](/people/ken-ng)Senior Project Manager