Business Technologies

The Business Technologies team at HGSE provides tools and expertise to assist the departments and offices in getting the most out of the data you use in your day-to-day work. Our support centers around HGSE’s Salesforce implementation, which is used by many groups across the school to manage support requests, to run community portals, and to capture, organize, and analyze data. We also support Marketing Cloud as part of the Salesforce umbrella, which provides a wide range of features for managing email sends and lists. 

Getting Started

Wondering if Salesforce is the right fit for your needs? Contact salesforce@gse.harvard.edu to connect with the Business Technologies team—they’ll walk you through your options and help you get started.

Email us to get started.

Salesforce Onboarding

Our team will meet with you to discuss your needs, evaluate your use case, and recommend configuration options.

Training

Learn how to use Salesforce and Marketing Cloud effectively.

Ongoing Support

Existing users can submit requests through the Internal Support Case Submission Form on Salesforce’s home page or email salesforce@gse.harvard.edu. The business technologies team can help support you with the following:

Email us for support.

Troubleshooting

We identify and diagnose any unexpected Salesforce errors or issues you may experience.

Data Management

We can create web forms for capturing information in Salesforce, tailor the system to store your key data, and assist with bulk imports.

Automation

Work with us to streamline your business processes in Salesforce.

Our Team

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Email IT OneStop for Support

The IT Service Center functions as the "one-stop" resource for technology-related support and services. Reach out for support at it_onestop@gse.harvard.edu.

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Harvard-wide Tools & Services

Harvard University Information Technology (HUIT) provides access to many tools and services for the Harvard Community, which you can explore here.

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Digital Accessibility Services

Digital Accessibility Services (DAS) supports the Harvard community in making sure that everyone has the opportunity to access the university’s knowledge, ideas, and resources.

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Privacy & Security Incident Reporting

Review or report common issues involving information security or data privacy. HGSE IT is here to help!