Systems and Infrastructure

Systems and Infrastructure places a strong emphasis on security, resilience, and service continuity.

Our group designs, implements, and maintains the servers, networks, storage, backup, VPN, and print environments the School runs on, along with the web and application hosting behind its critical systems — so the people who teach, learn, and work at HGSE can rely on them. We partner with departments and faculty on project requests, supporting the technology their teaching and research depend on. We also manage access as people join the community, change roles, and depart.

Identity: Onboarding, Access, and Offboarding

Our team manages the account setup, access changes, and account closure for everyone in the HGSE community.

Onboarding

New user accounts with access to Microsoft 365 (email, shared mailboxes, OneDrive, SharePoint), shared network drives and group file shares. VPN and remote access, and campus systems including printing and reservation systems.

Role changes

We provide support when access needs to be adjusted as people move into new positions.

Offboarding

When someone leaves HGSE, accounts, VPN access, and group memberships are retired, shared files and mailboxes are then transferred to the appropriate owner.

Server Infrastructure for Projects and Initiatives

Support for faculty research projects and department initiatives across HGSE.

Planning something new? Reach out early and we'll help you think through requirements, cost, and timeline.

Scope and Delivery

We work with faculty and research teams to scope and deliver what a project needs — servers, databases, storage, and hosting

Setup, Security, and Support

We handle the setup, security, and ongoing upkeep, so teams can focus on the work rather than the infrastructure

Systems and Networks Maintenance

Keeping HGSE's systems secure, current, and available.

Security Updates

We apply regular security updates and patches across the School's server environment.

Reliable Network Services

We work with campus partners to keep network services reliable for everyone at HGSE.

Shared Community Systems

We maintain the shared systems the community uses every day, including event and room scheduling, printing, file storage, and mailing lists

To make an inquiry or submit a service issue or request, please email IT_OneStop@gse.harvard.edu.

Systems and Infrastructure